InfoComm Education

Specialising in audiovisual education, the InfoComm Seminar program is designed for a variety of experience levels and covers up-to-date audiovisual content.

      CTS: 1.0 / 1.5               CTS-D: 1.0 / 1.5           CTS-I: 1.0 / 1.5            Max: 1.0 / 1.5

Tuesday 29 August 2017

An application is a technology or technologies put to a particular use or purpose. In speaking generally about the Enterprise approach, the AV application is the various Audio, Video, Control, and Lighting and associated technologies combined to suit the particular purpose of the organization. The particular technologies in, or uses of the AV application does not change the processes involved in delivering the application to the Enterprise. In an enterprise, delivery of the AV application to the end users would be considered an End-to-End (E2E) Service. There are several characteristics which comprise End-to-End Service.

•The service is directly consumed by the end user to do their work and is something they ask for and recognize.
•It is discrete.
•The service can stand alone and does not require other services to operate.
•You can to measure it

This session looks at the delivery of the AV application within an enterprise and shows how using a service delivery model, such as ITIL lowers the cost and improves the performance to the end user and how to go about changing the way AV is managed within an organization.


There has been a distinct shift in who the end customers are who are responsible for an organization’s AV solution. Most these customers are from the IT world. Several factors have influenced this change, which identifies some critical communications areas that can be challenging. The vernacular used in the AV industry does not always translate clearly to IT. In addition, AV systems have become increasingly connected to and dependent upon a customer’s existing network infrastructure, making successful communication with those who manage these systems even more important. This session is intended to provide attendees with the tools to help overcome this communication barrier.


The Level 2 certification course is an intermediate to advanced level course that prepares AV personnel to design larger Dante network systems, and provides training on audio networking concepts such as clocking, unicast and multicast, latency, and redundancy. Attendees will have the opportunity to take an Online Exam and obtain Level 2 Dante certification on completion of the session


Wednesday 30 August 2017

The rise of soft-codecs has made video-conference available from the boardroom all the way down to the desktop, but the importance of clear, intelligible audio and the techniques we employ to achieve it remain the same for all rooms.

- What noise level and reverberation time is acceptable for my space?
- What type of microphones should I use? How many do I need, and where should they be placed?
- What kind of loudspeakers are appropriate?
- Will I need an audio digital signal processor (DSP)?

If you are looking for answers to these questions, this session will help you find them.


Today, AV technology has become mainstream in modern enterprise, but we remain on the verge of achieving truly "smart" buildings. In fact, Smart is now being absorbed / engulfed by "IOT" as a popular term. However, neither of these terms has any true definition and as a result they are widely misused, subverted and plain misunderstood just as "green" frequently was 10 years ago. The good news is that after the present Hype cycle, we will see genuine, broad based adoption of the next wave of powerful technology solutions in our enterprises. Are you ready? Do you have a plan? Do you know which Technology Adoption Animal you are? And which one you'd like to be? To find out the answers to these questions and more, join this session that will leave you ready and empowered to get the best outcomes for your organisation and it just might include some shiny new things (hello Magpies!)


Professional AV solutions are increasingly tasked to do more and to do so quicker and better than ever. As systems grow in complexity, it's critical to understand what key tools can be utilized to gain efficiency and maintain high-quality audio in an ever-changing environment. Automatic Gain Control (AGC) is an important, but often misunderstood, feature used to condition microphone or source audio signals. Understanding how a quality AGC should be used and when, will deliver consistent benefits that are both transparent yet vital to the audio portion of an AV solution.


Have you ever had the experience that a system was hard to use ? Have you ever wondered how to improve user experience? This session will explore specific ways to improve user experience. We will examine examples of good and bad user experiences from automation programming, graphic design, and system design. This goes beyond touch panel design and considers the entire UX for the people interacting with and using the systems / environments in question.


Over the last few years we have been hearing about the emergence of Converged AV but the information has been very technical in nature. Terms like H.264, JPEG2000, uncompressed 4K60 4:4:4, Bandwidth and latency do not describe how this technology can actually benefit the business. This presentation will discuss the advantages, features and benefits that Converged AV can bring to the business in the class room, support and enterprise business.


Thursday 31 August 2017

In the world of conference audio digital signal processors (DSPs), the correct setup of an Acoustic Echo Canceller (AEC) can make or break the whole installation. Take the guess work out of your AEC implementations by fully understanding what it does, how it does it, and how best to assess its performance.

This session will take you ‘under the hood’ of a typical conferencing DSP’s echo canceller, and show you how the main parts work together to achieve cancellation. Essential for anyone working with conference audio systems.


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