21-23 Aug 2024
ICC, Sydney

Touchscreen software speeds up emergency response times in operations centres and situation rooms

Aug 19, 2015

Cruiser Interactive, the specialists for touchscreen software in meeting rooms, operations centres and retail environments, will present their latest innovations at Integrate 2015.

Queensland Government Air (QG Air) recently launched their new Operations Centre, incorporating the latest Cruiser technology to dramatically speed-up their response times in emergencies. The revolutionary software will be demonstrated for the first time at Integrate 2015.

In an unfolding emergency, the need for fast and fluid access to information, as well as instantaneous dissemination of decisions with that information, is key to successful response and situational awareness. Every second counts when reviewing key information and communicating decisions consistently to local and remote teams.

Peter Heath, former Director of Network Management and Aviation Tasking at QG Air, highlights that “one of the major challenges we deal with is getting both timely and accurate information to the operating crew. In the old days we would operate on a fax system, or we would use telephone calls to do a search and rescue briefing, taking half an hour and involving only one person on the phone.”

QG Air investigated touchscreen collaboration software as a way to speed up the coordination of information across their remote bases.

The resulting operations centre is a showcase for how the latest collaboration technologies can be used for emergency response. The centrepiece of the room is a large, high-resolution interactive touch table, running the Cruiser software, networked to the other QG Air bases as well as a series of wall-mounted displays showing ambient information relevant to the operations centre.

“The combination of the Cruiser technology and video conferencing allows us to talk to the remote crews and while giving detailed information on the brief, annotating on maps and other important pieces of information. It provides a more focused brief, in the fastest possible time,” says Mr Heath.

With the flick of a finger, Cruiser enables QG Air staff to move information from personal devices such as tablets and phones to the touch table, surrounding touch whiteboards and a video wall, so that detailed tasking information is provided to helicopter crews more efficiently and the monitoring of crews is improved.

Dr Anthony Collins, Chief Executive of Cruiser Interactive, says “the QG Air operations centre is a perfect match for the Cruiser technology to speed up the briefing process with remote aircrews. One of the main benefits of the software is that it can be tailored to particular workflows and visualisation requirements – opening many possibilities further down the track for feeding in data from other sources.”

“It’s about improving the integration between what’s happening on the aircraft that’s doing the task, and what’s happening back in the operations centre,” says Mr Heath. “Our next step will involve live video feeds back from the aircraft while in-flight. We already have satellite tracking which is used through the Cruiser table and the video wall. Once we get the live feed back from the aircraft when the crew are able to do it, that will give us a much better idea of what’s going on – particularly for a search and rescue operation.”

Visit Cruiser Interactive at stand D42 at Integrate 2015 for a demonstration of how QG Air are using the Cruiser technology.

For more information about Cruiser Interactive, please visit http://www.cruiserinteractive.com.au

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